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Rachel Kobetz is Chief Design Officer at PayPal. She writes about how organizations actually work.

Ethical design and weird machines.

I help folks in tech and design build sustainable careers and healthy teams. Author @wwnorton @abookapart @rosenfeldmedia. More at www.activevoicehq.com.

Building Sundial (sundial.so). Former Product Design VP @ FB. Author of The Making of a Manager. Find me @joulee. I love people, nuance, and systems.

We are collecting Practitioner stories of Service Design in the Scottish public and third sectors